FEEDBACK AND COMPLAINTS

We want
to hear you.

Tell us what is working, or what needs to change. You can also seek independent help.

Talk to Heart for Care

Share a suggestion, a positive experience or a concern about support. Use the form below, call or write to the team.

Let us know what happened, what you would like to change and how you prefer to be contacted. Please do not send medical records or identity documents.

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What happened, and what would you like to change? Send this anonymously. We will not be able to reply to you.

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Please leave out NDIS numbers, medical records and identity documents. Website privacy

Your feedback goes straight to the people who look after complaints and feedback.

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Get help to speak up

You can have a family member, friend or independent advocate help you explain a concern. Tell us if a phone conversation or a written response would work better for you.

Information about independent advocates

Contact the NDIS Commission

You can contact the NDIS Commission directly about the quality or safety of NDIS supports and services. You do not have to raise the concern with the provider first.

NDIS Quality and Safeguards Commission1800 035 544 How to report an issue or make a complaint

If someone is in immediate danger

Call 000 for emergency help. This website and its forms are not emergency services and are not checked after hours.

Need help with this information?Talk to our team

We wantto hear you.