Your rights.
Your choices.
Useful information about making choices, having support and being heard.
Your choices
You can be involved in decisions about your support, ask for information you understand, and take time to consider your options.
Tell the team what matters to you: your routines, preferences and the people you want involved.
Your privacy and dignity
You have the right to be treated with respect. Ask why information is needed and how it will be used before sharing it.
For an initial enquiry, please leave out NDIS numbers, medical records and identification documents.
How this website handles information →Someone beside you
You can ask a family member, friend or someone you trust to help you communicate your wishes. An independent disability advocate can also help you understand your rights and speak up.
Find independent advocacy information (opens in a new tab)Speaking up
If something is not right, you can raise a concern. You can contact Heart for Care, or go directly to the NDIS Commission about NDIS supports or workers.
Feedback and complaints →Official guidance
Read more about participant rights and consumer choices from the NDIS Commission and NDIA.
Participant rights (opens in a new tab)Consumer rights (opens in a new tab)Easy Read participant resources (opens in a new tab)